Which WhatsApp numbers work with Sorto?

Any regular WhatsApp or WhatsApp Business app number works with Sorto. Sorto links as a companion device, like WhatsApp Web, so you do not need the WhatsApp Business API (WABA) and you keep your phone app working.

Does Sorto work with WhatsApp groups?

Yes. Both WhatsApp groups and 1:1 chats work in Sorto, including member names and photos, and your team can create tickets or tasks from any group member's message.

Where are my WhatsApp messages stored?

Messages stay on your phone and in the browser of whoever uses Sorto for the last 30 days. Sorto's server acts as a live relay and stores only the operational records your team creates (tickets, tasks, bookings, notes, and labels), never raw chat history.

Will customers see internal notes, flags, or tickets?

No. Private notes, flags, internal marks, and tickets are visible only to your team inside Sorto. Customers only see the WhatsApp replies you send.

Is there a cost per WhatsApp message?

No. Because Sorto links to your own WhatsApp number via QR code, there are $0 per-message or template fees.

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Sorto — Never lose a customer request in WhatsApp

Sorto turns WhatsApp messages into tasks, tickets, bookings, and follow-ups on your existing WhatsApp or WhatsApp Business number—with $0 per-message fees and a 60-second QR scan setup.

Core Features

Shared WhatsApp Team Inbox — One Number, Multiple Agents, Zero API Fees: Give your entire team access to one WhatsApp number with agent assignment, private internal notes, customer number masking, and full support for 1:1 and group chats.
WhatsApp Ticketing & Task Management — Turn Any Chat Into a Tracked Action: Convert any WhatsApp message or group request into a structured support ticket or internal task with priority, owner, status, and linked chat context.
WhatsApp Booking Calendar & Payment Tracker — From Chat to Confirmed Job: Schedule appointments, service bays, site visits, and deliveries directly from WhatsApp chats—and track deposits, partial payments, and balances in one place.

Industry Use Cases

WhatsApp Operations Workspace for Auto Workshops, Detailing Studios & Repair Centers: Turn vehicle photos, quote requests, bay bookings, and warranty questions on WhatsApp into structured jobs, bay schedules, and tracked payments.
WhatsApp Workspace for Travel Agencies & Tour Operators — Manage Inquiries, Groups & Bookings: Manage custom itinerary requests, visa document checklists, trip WhatsApp groups, and installment payments from your existing WhatsApp number.
WhatsApp Appointment & Front-Desk Workspace for Clinics, Salons & Wellness Studios: Handle patient and client inquiries, schedule appointments, manage reschedules, and track consultation deposits from one shared WhatsApp front desk.
WhatsApp Lead Follow-Up, Site Visit Scheduling & Tenant Ticketing for Real Estate Teams: Capture property inquiries, schedule site visits, protect lead phone numbers with masking, and track tenant maintenance tickets on WhatsApp.