Most WhatsApp CRMs copy every customer message, voice note, and phone number into a permanent cloud database. Sorto is engineered differently: our server acts as a live encrypted relay, keeping your chat history inside your browser for up to 30 days while giving admins strict controls over staff access.
Relay-only message architecture
Incoming and outgoing WhatsApp messages pass through Sorto’s relay to your active browser session without being permanently archived in a central cloud message database.
Up to 30 days of local browser history
Your recent 30 days of conversation history live locally in your browser so agents can search and reference context instantly without creating a permanent cloudhoneypot.
Role-based phone number masking
Prevent customer list theft. When number masking is enabled for agents, raw phone numbers are hidden across the inbox, tickets, and booking views.
Structured operational records under your control
Only the operational items your team explicitly creates—such as tickets, tasks, bookings, and internal notes—are saved to your workspace so your team stays coordinated.
Instant session revocation
You remain in full control of your WhatsApp connection. Disconnect from your Sorto dashboard or revoke the linked device from your phone’s WhatsApp settings at any second.
Granular team roles & auditability
Every ticket status change, task assignment, booking update, and internal note is stamped with the team member’s name and timestamp.
Frequently Asked Questions
What happens if I disconnect my WhatsApp number from Sorto?
The linked session ends immediately. Your WhatsApp mobile app continues working untouched, and no background messages are relayed.
How does phone number masking protect my business?
In many service and real estate businesses, staff turnover leads to stolen client lists. Masking replaces digits with obfuscated placeholders for non-admin users while still allowing them to reply and manage tickets.
Does Sorto ever message my customers automatically or use their data for ads?
Never. Sorto never sends unsolicited messages to your contacts and never sells, shares, or mines your customer conversations.
Loading Sorto