| Setup & phone number | Your existing number | Your exact same number (60s QR scan) |
| See who is handling a chat | No — everyone sees the same unread list | Yes — explicit agent assignment & filters |
| Private internal team notes | No — must message in a separate group | Yes — yellow internal notes inside the thread |
| Turn messages into tickets & tasks | No — only basic colored labels | Yes — 1-click tickets, tasks & priorities |
| Built-in booking calendar & payment tracker | No | Yes — schedule slots & track deposits/balances |
| Timed follow-up reminders per chat | No | Yes — custom reminder alerts with notes |
| Hide customer phone numbers from staff | No — every device sees all numbers | Yes — role-based phone number masking |
| WhatsApp Groups support | Yes | Yes — plus create tickets from group messages |
| Per-message markup fees | $0 | $0 |
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