Stop passing a shared phone around the office or wondering whether a teammate already replied. Sorto connects your existing WhatsApp or WhatsApp Business number via QR scan and gives every agent their own login, clear ownership, and internal context.
Key Capabilities
Clear chat & thread assignment
Assign any customer conversation to a specific teammate with one click so everyone knows who owns the reply.
Private internal team notes
Drop yellow internal notes and @mentions right inside the customer timeline—invisible to the customer on WhatsApp.
Customer phone number masking
Hide raw customer phone numbers from frontline staff while letting them reply, create tickets, and update bookings normally.
Works with regular WhatsApp & WhatsApp Business
Keep your mobile app, call history, and WhatsApp groups intact. No WABA migration or Meta BSP onboarding required.
Internal follow-up reminders
Set a timed reminder on any conversation so promised callbacks and pending quotes resurface automatically.
Relay-only privacy architecture
Your chat history stays in your browser for up to 30 days—never stored permanently in a cloud database.
How It Works
Step 01: Link your WhatsApp via QR
Open WhatsApp → Linked Devices on your phone and scan Sorto’s QR code in under 60 seconds.
Step 02: Invite your agents & set permissions
Add receptionists, dispatchers, or sales reps with their own logins and optional phone number masking.
Step 03: Assign, collaborate, and close faster
Filter by Unassigned, Assigned to Me, or Needs Follow-up so no customer message ever slips through the cracks.
Frequently Asked Questions
Can I still use WhatsApp on my phone after connecting Sorto?
Yes. Sorto connects as a linked device alongside your phone, just like WhatsApp Web. Your mobile app and voice/video calls continue working normally.
Does the Shared Inbox support WhatsApp groups?
Yes. Because Sorto links via QR session rather than the restricted Cloud API, your team can read, reply, and track tasks inside WhatsApp groups as well as 1:1 chats.
Can I hide customer phone numbers from my staff?
Yes. Admins can enable number masking so agents see customer names and conversation history without seeing or exporting raw phone numbers.
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